Return & Refund Policy TumharaStore

At TumharaStore, we want you to be happy with your purchase. If you receive a wrong, damaged, or defective product, we are here to help.

1. Return Eligibility

You can request a return within 7 days of receiving your order if:

• You received a wrong product.

• The product arrived damaged or defective.

• The product is significantly different from what was shown on our website.

The product must be unused, unworn, and in its original packaging with all tags/accessories included.

2. Non-Returnable Items

Products that have been used, worn, damaged by the customer, or returned without original packaging may not be eligible for return.

3. Return Process

To request a return, contact TumharaStore within 7 days of delivery and provide:

• Order number

• Reason for return

• Clear photos/videos of the product

• Photos of the packaging, if the product arrived damaged

Our team will review your request and guide you through the return process.

4. Refund Policy

Once the returned product is received and inspected, we will confirm whether it qualifies for a refund.

Approved refunds will be processed through the original payment method where possible. For COD orders, we may request your bank account, Easypaisa, or Jazz Cash details for the refund.

5. Exchange

If you receive a wrong, damaged, or defective item, we may offer an exchange/replacement instead of a refund, depending on product availability.

6. Return Delivery Charges

If the return is due to a wrong, damaged, or defective product, TumharaStore will cover the applicable return delivery cost.

For returns due to personal preference or change of mind, return delivery charges may be the customer's responsibility.

7. Important Note

Please record an unboxing video when opening your parcel. This can help us verify any damage, missing items, or incorrect products quickly.

For return or refund assistance, contact TumharaStore through our official WhatsApp or contact details provided on our website.